The Great Reset: The Impact of Technology, Consolidation and the Pandemic on Auto Claims and Collision Repair Going Forward

ByArlen Simpelo

Mar 14, 2022 , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

… BMW and Toyota on the Supra and Subaru and Toyota on an SUV. In point, Ford just announced it is splitting into two distinctive business segments—Ford Blue controlling legacy ICE automobiles and Ford Design E for EVs.


In addition, there is a similar transformation emerging which will transform the future of the car ecosystem—the new OEM approach close to the linked or Program-Outlined Vehicle (SDV), a term that describes a auto whose capabilities and capabilities are mainly enabled by way of computer software, a final result of the ongoing transformation of the car from a product that is mainly components-dependent to a software program-centric digital product on wheels.


The implications are tremendous and considerably achieving. Current programs call for OEMs to gain membership charge revenues in the tens of billions by 2030 for a vast selection of vacation, protection and enjoyment items and services this kind of as insurance coverage, quality ADAS features and customized model and car or truck activities that include family members things to do, off-roading adventures and efficiency-oriented outings.


The issues now are at what charge really should we anticipate these adjustments and what will they mean to the lots of gamers, big and small, throughout the broad automotive ecosystem?


Let’s start off in this article with 5 main small-expression trends identified by CCC Intelligent Remedies:



  • The changing perform landscape and its ongoing influence on automobile product sales, traffic volumes and incident severity
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  • The progress of ADAS and related car systems
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  • Climate change and its emergence as a significant component in the long run of insurance policies danger and regulations
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  • New purchaser expectations in our on-demand, want-it-now entire world
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  • A carry-around from 2021: Raising complexity supplied all these factors continuing to disrupt the status quo
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Technologies and the Long term of Collision Fix: EVs, AVs, SDVs and Computer system Eyesight


A single main industry that is and will proceed to be intensely impacted by the proliferation of EVs, AVs and SDVs is the collision and mechanical repair market.


The EV industry carparc share in the U.S. at year end 2021 was only 3.5% but EVs may well account for up to 40% of new vehicle revenue by 2030. 1 market qualified predicts vendor services volume will decrease by 35% whilst tire substitution, glass and visibility providers, and size of ownership will all raise with EVs.


Until finally autonomous vehicles are commonly in use by customers there will be a lot of AV fleets, robotaxis, shipping and…