May 26, 2022

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iiNet says heatwave conditions behind data centre outage – Networking – Telco/ISP




iiNet’s Osborne Park information centre (File Image)

TPG Telecom-owned iiNet reported severe heat in Perth is to blame for a information centre difficulty that has left its electronic mail and web servers offline considering that mid-morning Xmas Day.

The enterprise took above a working day to formally acknowledge the troubles, with a social media write-up made just following 3pm AEDST on Sunday.

“Some iiNet consumer operations are presently impacted due to a information centre difficulty triggered by yesterday’s severe weather conditions celebration in Western Australia,” the net service provider reported.

“Internet and cell products and services for iiNet clients are however readily available and unaffected.

“Impacted products and services contain the iiNet web-site and iiNet area electronic mail products and services. The iiNet consumer connect with centre is readily available for primary troubleshooting only at this time.

“We apologise to clients for any inconvenience. Our IT team is operating to restore operations as shortly as possible.”

Additional depth on the root cause of the information centre failure was currently being sought by iTnews at the time of publication.

Western Australia sweltered by way of its hottest Xmas Day on history, in accordance to news reviews.

The company’s web-site displayed placeholder textual content noting it was “currently unavailable” and asking guests to “check back again later”.

Enterprises that have their websites hosted on iiNet infrastructure also reported that their web sites ended up unresponsive.

iiNet formerly had troubles with its Perth information centre in 2015 due to heatwave problems, and in 2018 due to web-site electric power loss.