Telstra is suffering from an prolonged outage of a program that handles activations and recharges for its pay as you go providers.

The telco acknowledged the issue in a notification but offered no estimate for when the problems may possibly be settled.

“We are investigating an issue impacting some Telstra pay as you go requests,” the telco reported in an advisory.

“Customers may possibly knowledge challenges recharging or activating new pay as you go providers. 

“We are urgently doing the job to take care of the issue. 

“For prospects who may possibly be suffering from trouble recharging, we have built some changes so you can go on to use your support as normal.”

Telstra elaborated in social posts late Wednesday evening declaring that it had “made a couple tweaks to assure [prospects will] even now be equipped to make and receive phone calls, as very well as use the web no matter of [their] equilibrium.”

This would operate to temporarily alleviate challenges as prospects with dwindling pay as you go balances puzzled how they could recharge to preserve support.

Some prospects noted they were being equipped to pay for a recharge but that this was not reflected in their pay as you go balances.

Other folks were being unable to get the pay as you go recharge program doing the job at all.

It seems the challenges have been current for about two days and that the lead to was routine maintenance operate to the program, primarily based on acknowledgements by Telstra on social media.

Update, four.10pm: A Telstra spokesperson verified the issue but reported it had been fastened.

“An issue with our pay as you go system meant recharging failed intermittently for some prospects yesterday,” the spokesperson reported.

“We know how important being related is, so we ensured pay as you go prospects were being even now equipped to use their telephones as they commonly would, no matter of their equilibrium, even though we fastened the issue. 

“The recharging system was restored this early morning and we thank our prospects for their patience. Any prospects who took place to make various recharges all through this time period will be contacted and refunded.”