NSW’s Section of Buyer Services is planning to make ServiceNow its “single entrance door” for company providers soon after increasing its use of the instrument very last 12 months.
As component of a broader application to “reimagine” itself, the central agency has not too long ago embarked on a twelve-month transformation aimed at increasing its company company shipping design.
It follows a final decision to undertake ServiceNow throughout the DCS cluster for “IT as well as finance, HR, payroll and ERP providers provided by the business procedure outsourced (BPO) partner” very last 12 months.
ServiceNow was beforehand used by just just one business device within the division, according to a ask for for tender issued before this month.
The IT company management (ITSM) module is now getting used for “all ICT incidents and company requests throughout the cluster”, even though the “HR company shipping (HRSD) module is used for transactional HR and finance requests”.
The IT functions management (ITOM) module has also been applied, but it is continuing to be “refined”.
Adhering to the preliminary expansion, DCS said it is now on the lookout to “extend the use of ServiceNow to much more transactional and advisory providers within company services”.
For this, DCS is calling for a companion to perform with it and an unnamed consulting companion above the next 9-twelve months to supply “a straightforward, intuitive customer centric solution to support the… transition”.
DCS envisages ServiceNow will grow to be the “single entrance door for staff to access company services” and facilitate processes like onboarding and procurement that “traverse several systems”.
“The aim is for staff to self-serve wherever feasible and for digitisation and automation to be utilised wherever possible,” tender paperwork state.
It usually means ServiceNow could want to be built-in with a assortment of purposes, together with SAP’s ERP central element (ECC), business warehouse (BW) and Fieldglass.
Other integrations on the playing cards incorporate Cornerstone, SailPoint, Microsoft SharePoint, Squiz and Signavio.
Expanding the use of ServiceNow is also anticipated to increase the “way company providers staff do their careers, automating manual jobs wherever feasible and increasing outdated and clunky processes”.
DCS is on the lookout to enter a agreement by December 2021 and slowly onboard assets by January 2022.