Mediacom says software bug caused widespread internet outage

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DES MOINES, Iowa — A significant number of Iowans could not get on-line Tuesday afternoon owing to a popular Online outage. Mediacom, the web company whose company went down, now thinks it understands the bring about of the outage.

In a assertion, a Mediacom spokesperson explained the outage was brought on by a computer software bug to a large router operated by a third-bash, which left the situation “beyond Mediacom’s management.” The situation left 40 per cent of its Iowa company location without having internet at about 3 p.m. on Tuesday.

The enterprise claimed it has installed software program updates and rebooted its process because the outage.

A complete statement from organization spokesperson Phyllis Peters is out there underneath:

All of us at Mediacom regret that our broadband clients in about 40 % of our Iowa services spot skilled a provider disruption on Tuesday afternoon.  The incident transpired at a few minutes ahead of 3 pm CST on Tuesday and lasted for an hour.  For some of the exact customers, the support outage re-transpired among 6 pm and 7 pm (there was no impact on online video / Tv set services).

The outage was caused by a beforehand unknown bug in the program running on a substantial Cisco aggregation router, a thing that was beyond Mediacom’s manage.  Mediacom and Cisco engineers carried out several reboots and software package updates, and also added substitution gear in get to restore companies to affected consumers.  This was not an electronics failure, though that was a suspected induce at the early outset of the concern.  A software bug adversely afflicted the routing of information indicators (world-wide-web targeted visitors).

We acknowledge how vitally essential it is to preserve connections 24/7, and we apologize for the irritation and disruption this caused buyers.  Our network engineers deliver 24/7 checking of all features of our network, and fortunately, we also have the capability to immediately insert the expertise of engineering developers and companions. The instant collaboration with our Mediacom team on Tuesday helped to minimize the time of this interruption.  It is human character to bear in mind the “down times” and not assume about the 99.99% of the time when there are no network interruptions.  We’re proud of Mediacom’s large network dependability rankings and the integrity of a community that powers extra Gigabit-speed broadband customers in Iowa than any other company.